Please check out this guide for step-by-step guidance. However, it seems troubling when this action is taken directly after a fraudulent project is flagged with the website. Indiegogo App for iOS. What happens to my money if a campaign fails. Refunds will be issued based on the payment method used for the contribution, and may take up to five (5) business days to appear on your statement. What's the campaigner doing? Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. On Indiegogo, you can use Apple Pay on your iPhone, iPad, and Mac. This is not an isolated incident, either. ALL RIGHTS RESERVED. Remove files that have nothing to do with apps you know. get in touch with the campaign owner directly, please contact the campaign owner directly, Log into your Indiegogo account (if necessary, you can set a password, Go to the campaign page, and click on the 'Ask a question' link, located below the campaigner's name, Ensure you check the 'I am not a robot' box and/or complete the captcha as listed, Click 'Send Message' and see confirmation the message was sent. Can backers from outside the US use Apple Pay? Wilson's campaign raised nearly $235,000 before it was taken down after five days due to legal concerns, the company said. When will it ship? What happens if I canceled the credit card I used to make my original contribution? Reporting by Aditya Kalra; Editing by Stephen Coates. As such, Indiegogo does not provide receipts or invoices beyond the contribution confirmation email that you should have received after your transaction. Our Standards: The Thomson Reuters Trust Principles. If you are not eligible for a refund from Indiegogo under our Refund Policy, you should contact the campaign owner to inquire whether they are able to provide you a refund. Review the Campaign's Updates Tab for up-to-date info from the Campaigner. So if you have any questions about when they expect to ship your perk, we recommend you get in touch with the campaign owner directly to ask about shipping dates. If you would like an official invoice for your transaction, we recommend contacting the campaign owner to see if they are issuing invoices or can create one for you. Indiegogo is a fetid cesspool of fraud, deception, and incompetence. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. You should contact the campaign owner directly to find out if your campaign contribution is tax-deductible. There are many reasons that the refund may not have been credited to your account and we will work with you to ensure that you receive a refund. Indiegogo's response to fraud: remove anti-fraud guarantee. It changed the wording of the section of its website that explains how Indiegogo deals with fraud to remove the guarantee that fraud will be caught. What can I do? You do not need to request a refund. The contribution funds were disbursed to the campaign owner; The perk(s) is “Locked”, which means the campaign owner has indicated the perk(s) is ready for shipment, or “Shipped” by the campaign owner. We've listed answers to many of the most frequently asked Backer questions, here. Its popularity rose amid calls for a boycott of Chinese mobile apps in India during a Himalayan border dispute between the two nations. Indiegogo removes funding page supporting SC cop accused of murder. OneTouch AppLabs, which developed the app, did not respond to a request for comment. I haven't seen the refund credited to my credit card, what should I do? Be respectful, keep it civil and stay on topic. In the event that Indiegogo has found a campaign violates the Terms of Use and Indiegogo still has the campaign’s funds, we may at any time take action we deem appropriate, in our sole discretion, including but not limited to, issuing refunds to backers from the campaign’s funds. For InDemand campaigns, backers may request a refund from Indiegogo up to ten (10) days after the contribution was made unless the perk(s) has been “Locked” or “Shipped” by the campaign owner. Walmart's Black Friday sale is happening now. I'm not eligible for a refund but I want one. Finally, all campaigns that raise money go through a final examination before any funds are disbursed. Once you've initiated the refund, it can take up to 5 business days until the refund is deposited into your account. Please see here for instructions on how to refund individual Backers to your campaign. campaign that did not meet its goal, you will automatically receive a refund within five (5) business days. your campaign contribution is tax-deductible. While perk offers are made and managed solely by campaign owners, Indiegogo expects campaigners to communicate regularly with their contributors. Do I have to pay an extra fee if I use Apple Pay? As Pando reported, the previous version of the website read: Indiegogo has a comprehensive fraud-prevention system to protect our users. The shooting triggered a series of violent protests nationwide. There was a time when Apple used to encourage websites to create their own webapps – apps running in the browser. Tokenisation removes the need to update existing systems that require a credit-card number, without exposing the real number to theft. We may also ask you for more information, if we determine your campaign to be a high fraud risk. Maybe crowdfunding isn't for everybody after all. Campaigns and contributions that have been flagged by our fraud detection system go through a thorough review. If we find fraudulent contributions on your campaign, we may remove them from your campaign Funds and Fulfillment pages. Neither Apple nor Indiegogo charge the backer or the campaigner an additional fee for using Apple Pay. Indiegogo reserves the right to terminate User Accounts and remove Campaigns for any abuse of the Refund Policy. Since then, Kickstarter has seen a decline in fraud. Within the Indiegogo app, you can also use Apple Pay on your iPhone, iPad, and Apple Watch. Visit the following link for information on how to, You can request a refund directly from your confirmation email or from your Indiegogo account. On its website it confirmed the app had been removed and thanked users for their support. In that same email was a product called the Smarty Ring, which ended up raising US$100,000 of its US$500 goal. You can request a refund directly from your confirmation email or from your Indiegogo account. Any tax receipts would come from the campaign's fiscal sponsor directly, rather than from Indiegogo. Indiegogo has responded to proof of fraud by removing the section of its website that guarantees it will "catch any and all cases of fraud". Indiegogo is not responsible for refunds outside of our Refund Policy and you should work directly with the campaign owner to resolve the refund request and method of refund. . It actively aids and abets scammers and does nothing to protect backers. Indiegogo. Indiegogo is not responsible for refunds outside of our Refund Policy and you should work directly with the campaign owner to resolve the refund request and method of refund. However, Indiegogo is able to refund your contribution before any of the following occur: In the event that the campaign has ended and Indiegogo has disbursed funds to the campaign owner, refund requests must be directed to the campaign owner and handled in accordance with their separate refund/return policy. Popular crowdfunding site Indiegogo on Friday removed a page to help pay for legal and other costs for a white former South Carolina police officer who has been charged with murdering an unarmed black man during a traffic stop.
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