We want to hear from you! City of New York. Since then, NYCHA has been slowly growing the program, working with staff and residents to make improvements and respond to issues. City of New York. Click the links at the left to learn more about employment and training opportunities, family support services, and recreational, cultural, and educational offerings for all ages. During that time, a handful of NYCHA residents at Lincoln Houses were invited to complete their annual reviews online. If you have a story idea or want to contribute an article, please email NYCHANow at NYCHANow@nycha.nyc.gov. NYCHA Applicants and Tenants can view their information and complete certain transactions online, anytime – 24 hours a day, 7 days a week. NYC is a trademark and service mark of the City of New York, by Darnes Taveras, Senior IT Program/Project Manager, Webinar Shares Information About Section 8 Process Improvements. 2017 All Rights Reserved. In the third quarter of this year, 54 developments have been added, opening up the online process to over 23,000 households. This online map provides information about available CEP Partner services for residents. NYCHA connects residents to a range of partners, programs, and services that enrich lives. Residents can access the new Online Re-certification Program to conveniently complete their annual re-certification process by clicking on “public housing.” Use the app in English or Spanish. In addition to formal classroom training, NYCHA provides property management staff with coaches, computerbased training classes, selfhelp guides and a dedicated help desk. Self-Service Links NYCHA Applicants, Section 8 Tenants and Section 8 Owners can view their information and complete certain transactions online, anytime – 24 hours a day, 7 days a week. “Within the next few months, we will install self-service kiosks at developments, enabling residents without computer access in their homes to complete their online annual reviews and other self-service tasks.”. NYCHA residents can call the Customer Contact Center at 718-707-7771: Trained representatives are on standby 24 hours a day, 7 days a week to handle emergencies and to schedule routine maintenance repairs for Monday through Friday, 6am to midnight. NYCHA connects residents to a range of partners, programs, and services that enrich lives. Update: NYCHA is offering new opportunities for Section 8 landlords through the new Housing Choice Voucher Owners Incentive Program. For more information please click here . The pilot for online annual re-certifications for Public Housing residents began almost a year ago in December 2015. This screen shot from the Self-Service Portal on NYCHA’s internet site features a number of resident self-service programs and initiatives. The easiest way to request a transfer is via the Self-Service Portal, which can be accessed through your computer, smartphone, tablet, or other internet-enabled device. Every NYCHA household will have the option to complete their annual re-certifications online using a desktop computer, a tablet or mobile NYCHA residents can create and manage work tickets for their apartment or public spaces, pay rent, and more. 2020 All Rights Reserved, NYC is a trademark and service mark of the City of New York, Regarding emergency repairs in your apartment or in a public space, To schedule general apartment repair appointments, For information about housing applications offices. Notice: Please be advised that in response to the state of emergency for COVID-19 NYCHA has issued Guidance to Section 8 Property Owners on Housing Quality Standards (HQS) (as of 09.17.20) Senior Vice President for Operations Brian Clarke emphasizes the importance of the training initiatives: “Change is challenging but ultimately this new process will help staff work more efficiently while improving customer service to residents. Click the links at the left to learn more about employment and training opportunities, family support services, and recreational, cultural, and educational offerings for all ages. Resident participation is crutial. That’s why we are investing heavily in training and job coaches for staff because we know that, given the right tools and training, staff will successfully adopt the new process.”. Find available resources online through the new Community Engagement & Partnerships Map. Offering residents the option to complete the annual re-certification process online is part of the Authority’s efforts to improve customer service and provide residents with 24/7 access to their information. Use in English or Spanish. To submit an article about a project in your department, please contact NYCHANow. Below is an overview of the transfer process: If you’re a NYCHA resident, here’s everything you need to know, from how to pay your rent and parking fees to getting repairs done in your apartment. Log on to NYCHA's Self Service Portal. To date, NYCHA has trained approximately 400 staff on the new online system, which is built on NYCHA’s Customer Relationship Management software, Siebel. Use the tabs above and check back often for new resources, announcements, and updates. Transitioning to a digital-friendly workforce will streamline our day-to-day operations and allow staff to spend more time focused on residents, and less time filling out paperwork.”. The same features as in the MyNYCHA App, available on the NYCHA website. NYCHA residents can create and manage work tickets for their apartment or public spaces, pay rent, and more. NYCHANow chronicles the hard work of the women and men who make the New York City Housing Authority run, reporting the latest news and happenings. Use in English or Spanish. Property owners can view and manage their entire Section 8 portfolio online any time—24 hours a day, 7 days a week. NYCHA is working with community-based partners to help residents with the process and provide access to computers and WIFI. phone by December 2017. Residents can also use computers in our mobile Digital Vans to complete their annual re-certifications online. Data and estimates are updated monthly. This map is best viewed in the latest Google Chrome, Mozilla Firefox, or Apple Safari browsers. Users can choose the services for specific needs by clicking the check box next to the list of resources. In her recent presentation at the White House’s Opportunity Project, Chair and CEO Shola Olatoye said, “Investing in and equipping staff with 21st-century tools is essential to improving customer service and creating safer, cleaner, more connected NYCHA communities. “In addition to training, we are actively reaching out to residents and communitybased organizations to help bridge the digital divide,” says Janet Abrahams, Senior Vice President for NextGen NYCHA Operations. NYCHANow continues its “employee voices” series featuring articles by employees about initiatives and events that they know best. City of New York. Locate nearby workforce programs, adult education services, community and senior centers, and a host of other services. Get And Sign Nycha Self Service Form So that the Housing Authority can scan and capture the information provided in the returned document; thereby allowing the Housing Authority to process it faster and more efficiently. Go to the Self-Service Portal Applying for Section 8 As of December 10, 2009, NYCHA is no longer accepting new Section 8 applications. We welcome your collaboration! On September 1, 2016, 14,000 NYCHA residents in 54 developments who were up for re-certification were invited to participate in the new Online Re-certification Process. Here you will find facts about the development, activities related to property maintenance, services available, etc. NYCHA's Self Service Portal If you are an existing Section 8 Tenant or Section 8/Public Housing Applicant, you can access NYCHA’s Self Service Portal by clicking the below button. NYCHA residents can create and manage work tickets for their apartment or public spaces, pay rent, and more. We’re always looking for content that enlightens and informs the NYCHA community. Tenants and applicants for Public Housing and Section 8 can manage their information on file. 2020 All Rights Reserved, NYC is a trademark and service mark of the City of New York, Public Housing and Section 8 Self-Service. Use in English or Spanish. Log on to NYCHA's Self Service Portal Log on to Section 8 Owner Extranet You may also obtain a Voucher Holder Request for Transfer form by calling the Customer Contact Center at (718) 707-7771. If you previously submitted a Section 8 housing application when the waitlist was open, you may log on to the Self-Service Portal to check the status of the application and update your information. NYCHA is committed to a new level of transparency, public participation, and collaboration with our stakeholders.
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