In view of the fact that that the life of a pen can span generations and eventual damage can occur, reasonable repair charges will be levied for repairs other than mechanical failure. [Here] (https://drive.google.com/drive/folders/0B7b3e9PheAgXWFc2RkdULTBRWnM?usp=sharing) are pictures of the pen. If you have any questions about our online warranty service, or any other questions about repairing or servicing your Cross products, feel free to contact a Customer Service Representative by email or by telephone 1.800.561.1621. It’s what hasn’t changed. Reassembling A Cross Ballpoint Pen - posted in Repair Q&A: My wifes cross ball-point pen has come apart. Compared to another Cross pen, the threaded attachment piece sits higher in the barrel, and the refill end (the colored cap portion) sticks farther out of the barrel. Conversion and upgrade to the base forum software has succeeded now, and we will now start updating teh configuration and testing to see if everythign is alright.. Ladies and gentlemen of the board, Headquartered in beautiful Providence, Rhode Island. It's from one of those pretty standard pen/pencil sets, 12k gold-filled body, silver-colored tip, black end with gold central dot, tapered at both ends. Using the thumb and forefinger of your other hand, grasp the tip of the pen and twist gently. For assistance with repairing or servicing A. T. Cross watches, please follow the watch warranty instructions provided. I'm not familiar with the actual Cross pens, but I have made a few hundred of the kit version. Warmest regards, The pen has two problems: The twist mechanism just keeps going around. Does the twist mechanism look like it can be removed from the lower pen barrel? Cookies help us deliver our Services. We were running over 50 add-ons for our board, with none of the old ones compatible with the new software, and many not available anymore either. Thereafter we will start installing, settign up and testing the add-ons we need, like a Classifieds replacement and quite a few other ones. By using our Services or clicking I agree, you agree to our use of cookies. JavaScript seems to be disabled in your browser. Cross pens have a lifetime warranty: http://www.cross.com/contenttemplates/contentgeneral.aspx?cat_name=Warranty. For a nominal handling fee (in applicable states), Cross will repair or replace your writing instrument or accessory as required and at our discretion. Leads, erasers, ink refills, stylus tips, fountain pen nibs, emblems and other customized decoration are excluded from this warranty as well as damage caused from impact, unreasonable use, and obvious abuse. As such, please do not use any containers and/or materials you wish returned. My Cross gold ballpoint Century (mid '70s) twist mechanism is jammed, and I've no idea how to disassemble and repair it. A subreddit dedicated to pens! It sticks out so much that the end cap doesn't fully meet the grip piece. As you may know already, we had a database problem, which forded us to upgrade to a new version of the forums software. To proceed at this time, please complete our online product warranty form and follow the instructions provided. A. T. Cross is proud to still be a part of the community we helped build. I want to know what's wrong with the pen before trying to repair it/get it repaired, since that'll cost money and time. Press question mark to learn the rest of the keyboard shortcuts. https://drive.google.com/drive/folders/0B7b3e9PheAgXWFc2RkdULTBRWnM?usp=sharing, http://www.cross.com/contenttemplates/contentgeneral.aspx?cat_name=Warranty. I have a vintage (~1982, made in the US) Cross ballpoint pen with a twist mechanism. As usual, we will keep you informed via this message box. Adjusting your twist Cross ball point pen. So what's going on and how do I fix it? And we still make products unsurpassed in design and craftsmanship just as Richard Cross did one at a time and by hand. For the best experience on our site, be sure to turn on Javascript in your browser. The press-fit assembly is no longer together. It doesn't feel loose or wobbly or anything. The Cross guarantee extends our assurance of a lifetime of writing pleasure to every owner of a Cross writing instrument through our warranty against mechanical failure, regardless of its age. complete our online product warranty form. November 4, 13:30 GMT / 08:30 DST, The Fountain Pen Network However, we do not want you to miss our forums for too long, so as soon as we have a version which works well enough for most stuff, we will return back on-line again.
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