Netflix will just stop working and surfing the web becomes painful. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. You can edit your question or post anyway. Started having issues with it in May, then again in August. Very satisfied. Search or browse for a tutorial to get started. A YAGI or panel antenna (both aim directly) would suit your setup better than an omni directional antenna. You could also contact Telus tech support and log a ticket... 0 Likes Highlighted. I realize they can only put so many devices on one tower but I may have to call Telus for this one. Neighbours with the most likes in the past month. Once you have the PUK code, do the following: After the typical three hour phone pass around at Telus I was told that the speed is what I pay for. Note: Even if Data Access is enabled, the entire account could be blocked from using data due to additional data charges. Getting Started Settings Phone Contacts Texting Connections. My calls are all reported on my account file, and I am sure some details are left out, I have spent countless hours talking to not so smart persons about my smart hub! Please make sure that you've entered a valid question. Message and then threw away my my ticket, I called and left them 2 more messages i waited a couple days but none of my calls were returned. Right now I'm paying quite the premium and getting speeds worse than dial-up... Just checking to see if there were any updates on this? It's oversaturation. In this article. DATA HUB. Should also mention that I have tried resetting the hub, disconnecting the power, etc. I will most likely be returning this product. In November, Telus introduced the first - and only, I might add - internet service available to my current area. This took my modem from 2 bars to 4 and changed speed from 5-6 mbps to as high as 75 mbps at 3.5 km from tower where we were told service wouldn’t work. So is the guy at the electronics store wrong? I have poor signal at my place and would like to put up a external antenna. Get Smart Hub. The only problem seems to be, as this is Northern BC after all, some annoyingly large trees on my property. Connected to Telus ZTE Smart Hub. We have gone from hating Xplornet to hating Telus. Launch your web browser. Can i use a wifi extender with Telus smart hub. Telus would have a similar problem, except raising towers in any particular area is an expensive proposition. We are back to the Xplornet world now of crappy service and slow speeds. I use the Telus ZTE smart hub and the coverage is poor at best. and nothing helps or changes. I called telus again and 1 our later i was given a new ticket number, and this last Thursday I was advised by Telus tech that they had to link to link me to other towers because I am not really in the hub service area, and that they should have advised me of this, and that a cell booster amplifier might help my service. The ZTE MF279 Data Hub connects up to 20 Wi-Fi devices to the internet. Tried to connect the extender wirelessly but it doesn’t work. I was told no offer is available in our area like that. 3. New trailer has a King wifi extender. All of these speeds are using an Ethernet connection. Customer Support told me there wasn't anything they could do to help, but that I could call them in a couple days if there's no change and ask to have the issue escalated; hopefully with the end result being an engineer goes out to look at the tower. We were in heaven. The TELUS Smart Hub creates a secure WiFi network, providing Internet access for up to 15 users and simultaneous phone service using the TELUS 3G+ network. Finally, depending on your results and how serious you are, you may want to add an amplifier/booster, Ideally this will integrate with the antenna you already bought and connect to your SmartHub, don't forget the frequency range of your towers! My experience with Microsoft it that it's never "their issue", even when it is (in my case it was their office software, not XBox), so maybe keep looking on forums? Data plans will only work on the ZTE MF279 LTE Smart Hub device within an eligible address. I found my closest towers and set my laptop on the roof with my router info open and started slowly pointing it. Make sure that your device is connected to a Wi-Fi or cellular network. Too bad telus is not the telus of old. It's not you. Any clarification on this would be awesome! Only promises that their engineers will contact me about the issue, and I never get a call back. Ensure LTE is activated. I'm just west of Edmonton. Check the Wi-Fi settings. I've experienced quite a few drops in service where my speeds will decrease to the 50 kb/s level, even on 4G only. My costs have run well over $40,000 for business & home to get high speed since I left Dial-up --- you cant even update Windows on Dial-up nowadays! With its simple portability and operation with either a standard power cord or its powerful 3,000 mAh backup battery, it ensures that you’ll have internet anywhere business takes you. There has to be upgrades to the tower or new towers to handle the increased loading if Telus wants to keep selling these hubs. Is there some serious issue with the network in my area? Naturally, as life would have it, I spent the next day searching Hinton, for a 2100MHZ amplifier, needless to say no one had one..... so I have to order online. I do get better speeds when it reconnects but it is only temporary and then slows right back down to where it was. With quick and easy setup the TELUS Smart Hub provides a landline experience without the need for fixed line connections. Check our coverage maps to ensure you are covered by our network. I expect if @Dunkaroo were to travel up Radio Road, he will find that there is only the one site, containing the two Telus frequencies, and the Rogers site. Thanks. Your recently viewed items and featured recommendations, Select the department you want to search in. Hey! Heh. Quick Start Guide (TELUS) Download. If Smart Hub device is moved out of this address or if the Smart Hub SIM card is moved to a different mobile device, these data plans will cease working. Type http://huawei.smarthub in the address bar and press the Enter key. https://www.amazon.ca/dp/B01B6MLP36/?coliid=I2PLNS8ZD4OHLU&colid=2LUFGVMXYZ9XH&psc=0&ref_=lv_ov_lig_... WideAnt2-X™ Dual Antenna for ZTE MF275R True MIMO Fully Enclosed Wide Band ±45° Polarizations (WideAnt-X™ 2). So it is just so many people using their hubs at the same time plus cell phone use. Huge gains in bandwith adding this antenna. No service without it, streaming TV with it. The ZTE Smart hub is limited to only 20 Wireless(Wi-Fi) devices at any given time, 10 wifi devices on 2.4GHz Band and 10 wifi devices on 5GHz Band. I have been with Telus for twenty-four years and in the last 7 months the company is spiraling towards the worst I have ever had to deal with. If you end up with something that looks like this don't forget to ground it in case of LIGHTNING!!! Only corrected by increasing the bandwidth to the nodes. I'll definitely look into getting an antenna; you did mention that it being MIMO is important, but I don't believe the one you linked is, unless I'm missing something. Learn how to set up your TELUS phone & account, manage your phone plans and solve common issues. ZTE MF279 MF279T Rogers Telus Smart Hub External Wide Band Log... ZTE MF279 MF279T Rogers Telus Smart Hub External Wide Band Log Periodic yagi Antenna 3G 4G LTE Directional Aerial. It started at over 70 MB/sec down consistently and each week I noticed a consistent drop by 10 MB/sec. This leads me to believe my previous speed issues had something to do with interruptions in the LTE network around here. Getting to Know the Bottom of Your Device, Getting to Know the Web User Interface Dashboard, Activating Your Router for Wireless Connections, Checking for and Installing System Updates, Adding and Removing a Parental Control Device. They told me they would never oversubscribe as it is running of the mobile towers, but so much for that.
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