Please be assured that checking or making a complaint We will also provide you with information relating to the Financial Ombudsman Service and their explanatory leaflet if applicable. By clicking here you will be transferred to the online Claims pages hosted by Chubb. Please use the below information to identify how to contact the relevant department for your complaint. Please note, if your complaint relates to general insurance and pure protection it may take up to 8 weeks from the receipt of your original complaint for us to provide you with our final response. International Money Transfers for Cardmembers, Understand American Express Membership Rewards. We have formal complaints handling procedures in place to ensure that all complaints are handled in a way which is fair and consistent and timely. What happens once we have received your complaint? Please let us know what your particular needs are, and we will do our best to help. This will present full details of our investigation and confirmation of whether your complaint has been upheld or declined together with any appropriate redress or resolution. However, there may be times when you feel that our service has fallen below the standard you expect. What happens if we have not resolved your complaint within 15 business days? We endeavour to provide a final response of our investigation into your complaint within 8 weeks and will keep you informed of our progress. We pride ourselves on our high quality products and customer service and take your concerns very seriously. What happens if we are unable to resolve your complaint by the end of three business days? Department 333 Call 1-800-268-9824 (24 hours a day, 7 … East Sussex If they think we have treated you fairly, they will tell you why. It appears that JavaScript is either disabled or not supported by your web browser. You can call American Express at (800) 227-4669 toll free number, write an email, fill out a contact form on their website www.americanexpress.com, or write a letter to American Express, P.O.Box 981535, El Paso, Texas, 79998-1535, United States. Manager, Investor Relations. Whilst the majority of complaints are eligible for further investigation by the FOS, it is important that you are aware this does not apply in every instance. If our investigations are concluded at this stage we will also provide you with our final written response. Copyright © 2020 American Express Company. Telephone: 0800 032 3712, +44 (0)1273 576109 (Mon-Fri 9am-5pm), The Financial Conduct Authority (FCA) is the financial regulatory body in the UK. Phone: 212-640-5574. The following is a simple guide to what you should do if you wish to make a complaint and also what we will do, together with other useful information. Call 1-877-255-4334 (Mon – Fri, 8:00 a.m. – 8:00 p.m. Eastern Time) Need to add a new location to your account?
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